FAQ

Find Answers to commonly asked questions.

1. What are your shipping details?

Items which are already in-house at our local facility, will be shipped within 24 hours of receipt of order. All other items, including preorder, expect at least 14-17 days from receipt of order, unless suppliers specify otherwise. *Please refer to our Shipping Policy for full details. **Local Pickups please refer to Local Pickup Policy for full details.

2. What is your return policy?

Returns for a full refund accepted within 14 days of receipt of order, or return for store credit within 30 days. Items must be unworn, unwashed, in original condition, with tags still attached. If we suspect fraud or abuse, your items may not be accepted for refund.
Sale items 40% off or more are a final sale.
Gift cards, bralettes, camis, tanks, bath & body products, socks, hats, and clearance items are final sales. If you receive items that are damaged, we ask that you take a photo of the damaged area and contact us.
*See Return Policy for full details.

3. Do you offer promotions?

We do! First time customers are encouraged to use promo code 1STTIME at checkout to receive 10% off of their first purchase with us. We also offer many other promotional codes throughout the year for various, sales, holidays, or seasons! All current promotional codes can be found on our website, as well as, all of our social media pages!

4. What areas qualify for "Local Pickup" ?

Anyone living within a 25 mile radius of Oneida, TN can select Local Pickup when checking out to avoid shipping charges. Selecting this option DOES mean that you will be picking up your merchandise from our pickup location, we will not be delivering. If you select the local pickup option in error we will invoice you for the necessary shipping. Please see full Local Pickup Policy under our Info Tab.

5. What if I select Local Pickup by mistake?

If you select this option to avoid paying shipping charges, but are not in the local pickup area, we will invoice you for the shipping owed and your order will not be processed until it is paid. Orders will NOT be refunded or cancelled if you select this option outside of the local pickup area. Qualifying area is 25 mile radius of Oneida, TN.

6. An item I want is out of stock, now what?

If you see an item on our site listed as sold out or your size isn't currently available please feel free to message us about it. If we are still able to get the item from our warehouse then we will be happy to still order the merchandise for you. You can also message us about items you'd like us to carry in the future. Don't be shy!

If the item goes out of stock at our warehouse after you have placed your order then we will notify you immediately to correct the situation. Oftentimes, our warehouse may have available colors that we don't carry on our site or an alternate item that is comparable.