FAQ
Have questions? We’ve got answers — including details on our Southern Luxe collection a
?\nd limited-quantity items.
Q: How long will it take to get my order?
A: Orders typically ship within 1-3 business days. You'll get tracking as soon as it's on it's way.
Q: Do you offer returns or exchanges?
A. If you are not completely happy with your purchase you can return it for a full refund within 14 days of the date purchased, or return for store credit within 30 days. (Note: Please check our full refund policy for exceptions & exclusions before submitting for a return.)
Q: Can I change or cancel my order after placing it?
A: We begin processing orders quickly to get them out the door. Orders may only be modified or canceled within 1 hour of placement. After this window, processing begins and changes cannot be made.
Q: What happens if an item sells out?
A: Many of our items are released in limited quantities. Once something sells out, it may n7/ot be restocked. If we do bring it back, our email and Sweet Perks members are the first to know.
Q: Do you offer local pickup?
A: Yes! Choose "Local Pickup" at checkout and follow the pickup instructions on your order confirmation page. (Note: Please check our full local pickup policy before selecting this option to ensure you live in the "Local Pickup" areas. Failing to do so could delay your order & you will need to remit shipping charges.) Local pickup is available on select in-house items only. Some items — including certain Southern Luxe pieces — ship directly from the vendors and are not eligible for local pickup. Availability will always be noted on the product page.
Q: How do your items fit?
A: Fit can vary by style, so we always include fit notes in each product description. If a piece runs small, oversized, or has stretch, we’ll tell you. When in doubt, check the sizing details or reach out — we’re happy to help you find your best fit.
Q: What is the Southern Luxe Collection?
A: Our Southern Luxe Collection features elevated, limited-quantity pieces we’re testing for customer love before bringing them in-house. These styles are carefully curated to match our Southern charm + boho vibe and are offered in smaller runs — once they’re gone, they may not return.
Q: Will Southern Luxe items be restocked?
A: Because Southern Luxe pieces are released in limited quantities, restocks aren’t guaranteed. If an item sells well, we may bring it in-house later — but once it’s gone, well it’s best to grab it while it’s available.
Q: Do Southern Luxe items ship the same as other items?
A: Southern Luxe items may ship separately from other purchases and can occasionally have slightly different processing times. Any item-specific shipping details will always be listed on the product page.
Q: What is your return policy for Luxe or Curated Collection items?
A: Our Luxe & Curated Collection items follow special fulfillment and return guidelines due to limited availability and handling requirements. All Luxe returns require approval, must meet strict condition standards, and are processed only after the item is received and inspected. Full details can be found in our Luxe & Curated Collection Return Policy.
Q: Can rewards or discounts be used on Southern Luxe items?
A: Some promotions or rewards may not apply to Southern Luxe items due to limited availability. Any exclusions will always be clearly noted before checkout.
Q: How do I earn Sweet Perks points?
A: You earn points every time you shop with QBAAD while signed into your customer account.
You can also earn bonus points for:
- creating an account
- referrals
- birthdays
- SMS signup
- social follows
- product reviews
- tagging us in your photos
- quizzes and special events
Q: Do I need an account to earn rewards?
A: Yes.
You must be signed into your customer account before shopping in order to:
- earn points
- redeem rewards
- track VIP progress
- access referral rewards
Q: When are points added to my account?
A: Points are typically added automatically after checkout is completed.
Some bonus actions may take a little longer to appear, but typically within 72 hours.
Q: How do I redeem my points?
A: Once logged into your account, open the Sweet Perks rewards launcher or visit the Sweet Perks page to view available rewards and redeem your points.
Q: Do Sweet Perks points expire?
A: Yes.
Unused points reset annually on December 31 at 11:59 PM.
We recommend using your rewards throughout the year instead of saving them too long.
Q: What happens if I stop using my account?
A: Accounts inactive for 2 years may be removed from the Sweet Perks program and would need to re-enroll to participate again.
Q: Why am I not seeing my points?
A: Most point issues happen because the customer was not signed into their account during checkout.
Before placing an order, make sure you are logged into the same account connected to your rewards profile.
Q: Can I use rewards with other discounts?
A: Some rewards may combine with promotions while others may not, depending on the offer.
Q: How do referrals work?
A: Share your referral link with friends through your rewards dashboard.
When eligible referral requirements are completed, rewards are automatically added to qualifying accounts.
Q: Who do I contact if I have a rewards issue?
A: We’re happy to help!
Reach out through our Contact page or email us at hello@shopqbaad.com and we’ll take a look.