FAQ
Have questions? We’ve got answers — including details on our Southern Luxe collection and limited-quantity items.
Q: How long will it take to get my order?
A: Orders typically ship within 1-3 business days. You'll get tracking as soon as it's on it's way.
Q: Do you offer returns or exchanges?
A. If you are not completely happy with your purchase you can return it for a full refund within 14 days of the date purchased, or return for store credit within 30 days. (Note: Please check our full refund policy for exceptions & exclusions before submitting for a return.)
Q: Can I change or cancel my order after placing it?
A: We begin processing orders quickly to get them out the door. Orders may only be modified or canceled within 1 hour of placement. After this window, processing begins and changes cannot be made.
Q: What happens if an item sells out?
A: Many of our items are released in limited quantities. Once something sells out, it may not be restocked. If we do bring it back, our email and Sweet Perks members are the first to know.
Q: Do you offer local pickup?
A: Yes! Choose "Local Pickup" at checkout and follow the pickup instructions on your order confirmation page. (Note: Please check our full local pickup policy before selecting this option to ensure you live in the "Local Pickup" areas. Failing to do so could delay your order & you will need to remit shipping charges.) Local pickup is available on select in-house items only. Some items — including certain Southern Luxe pieces — ship directly from the vendors and are not eligible for local pickup. Availability will always be noted on the product page.
Q: What is the Southern Luxe Collection?
A: Our Southern Luxe Collection features elevated, limited-quantity pieces we’re testing for customer love before bringing them in-house. These styles are carefully curated to match our Southern charm + boho vibe and are offered in smaller runs — once they’re gone, they may not return.
Q: Will Southern Luxe items be restocked?
A: Because Southern Luxe pieces are released in limited quantities, restocks aren’t guaranteed. If an item sells well, we may bring it in-house later — but once it’s gone, well it’s best to grab it while it’s available.
Q: Do Southern Luxe items ship the same as other items?
A: Southern Luxe items may ship separately from other purchases and can occasionally have slightly different processing times. Any item-specific shipping details will always be listed on the product page.
Q: What is your return policy for Luxe or Curated Collection items?
A: Our Luxe & Curated Collection items follow special fulfillment and return guidelines due to limited availability and handling requirements. All Luxe returns require approval, must meet strict condition standards, and are processed only after the item is received and inspected. Full details can be found in our Luxe & Curated Collection Return Policy.
Q: Can rewards or discounts be used on Southern Luxe items?
A: Some promotions or rewards may not apply to Southern Luxe items due to limited availability. Any exclusions will always be clearly noted before checkout.
Q: How do your items fit?
A: Fit can vary by style, so we always include fit notes in each product description. If a piece runs small, oversized, or has stretch, we’ll tell you. When in doubt, check the sizing details or reach out — we’re happy to help you find your best fit.